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ShelterBuddy Knowledge Base
Help Guides
- Add documents to print with your receipts
- Administration Report Overview List
- Adding Useful Links
- Introduction to Kennel Cards
- Basic Set Up Guides
- Photo / Document Storage Manager
- Dispatch Reports Overview List
- Receipt Report Overview List
- Vet Reports Overview List
- Length of Stay Reports
- Fundraising Report Overview List
- Basic Reporting
- Reports Overview Master List
- Foster Reports Overview List
- Shelter Report Overview List
- Agency/Council Report Overview List
- Volunteer Report Overview List
- Using the Person Search
- Using the Animal Search
- Templated Documents - Upload Custom Image
FAQ
- How do I change the Circumstance drop-down?
- Why are animals with outcomes showing when I search by Physical Location on the Search page?
- How do I change all the animal types in an animals status / source history?
- Is there a way to make a status for dogs that are adopted but awaiting spay and neuter, or awaiting collection by owners?
- How do I add a second microchip to an animal's record if I need to?
- Can I transfer animals from my organisations to another organisation that also uses Shelter Buddy?
- What do I need to do to get Google Mapping on my site?
- How do I correct the Physical Exam printing blank except for written description?
- Why isn't the current address displaying on the receipt?
- Blocking User Access to Dispatch - Tips!
- How do I transfer a License from one owner to another?
- If I add video to the Document Manager, do they upload to public sites?
- Breed Mapping for PetFinder and Adoptapet.com
- How do I change the information on our contracts?
- How do I delete the questions under the "Recommendations" heading on the Behaviour/Behavior Assessment page?
- How do I audit my fees and allocations?
- Can Shelter Buddy link to accounting software like Quickbooks?
- Due Date Out Use and History
- What is the "Breeder/Shelter Registration#" field and "Set Default Breeder Supply Number" button for?
- How do I show groups/organisations as being within my community/coalition for Asilomar/Maddie's Fund?
- How do I update details for a Shelter / Rescue or Agency when there's no Update button?
- How do I add Animal Colours?
- How do I add a name and stop the system from changing the casing?
- What is the size/quantity limit when uploading to Doc Managers?
- Features and Add-On Modules Available
- Asilomar Accords - Defined
- Scheduling: trouble-shooting when no price is showing for products/services
- Why do animals with the "Euthanised During Stray Hold" status show as In Care?
- Why does the Asilomar report count incoming transfers from within our region and add it to the total intake? Is it counting them twice if all regions are selected?
- Can we automatically register microchips to companies other than Home Again?
- Why are members showing "INACTIVE" when the inactive membership field isn't selected?
- FAQ for MFA
- How do I delete a Vet Consultation or Costed Clinic Consultation?
- Uploading videos to 3rd party sites
- If I delete drop down options from lists like Reasons for Euthanasia, will data be lost? Can I still report on them? What if I Edit instead of deleting?
- Shelter Buddy Source List (with definitions)
- Restricting Access to Reports
- How do I issue permits/licenses to Kennel facilities?
- How can I report on what animals were in a kennel at a particular time?
- Troubleshooting GL Codes: Why is this disabled account still appearing on receipts?
- Troubleshooting - Printing Medication Labels
- Why does is say "adoption linked to multiple status" (Undo Adoption issue)
- How do I undo an Intake?
- Shelter Buddy Status List (with definitions)
- Admin - Restricting User Access to Update an Animal to Euthanised
- What is the easiest way to add a discount?
- Can I rearrange the Animal Menu?
- Return to Habitat
- How do I link an Animal to a Person without changing the Source / Status?
- What's the difference between "Physical Location" and "Shelter Location"?
- We observe Daylight Savings. How do I change the timestamp forward or back?
- Can secondary microchips be auto-registered with Home Again?
- Tracking animals that were previously spayed/neutered
- Is there a way to make Scheduling Calendar show Standard Time not Military Time?
- Main Status - Add/Edit/List?
- Why am I seeing the message "Unexpected error Username is already taken" after I click on Save when updating an existing user?
- Why are costs appearing on receipts when I didn't add them?
- Selling Products & Services
- Turn off Pop up Blockers
- How can we get our Live Release Rate without using Evaluation Categories?
- How do we set up "Pay it forward" adoptions?
- Emergency Boarding Receipt Text
- Why did the report add 4 years to dates when exported to xls?
- What do I do if an animal is deceased or no longer belongs to the listed owner?
- How do I add a receipt if a process was interrupted before completion?
- Why are strange characters appearing in the text when I print a Waiver/Indemnity?
- What is Petco Love Lost?
- Troubleshooting Discrepancies for report 307 "Total by G/L Code"
- Pay Later - how to write off a bad debt
- How do I use the new Digital Signature 6-digit sign-on?
- ShelterBuddy Terms of Services
Administration
- Set Up - Dispatch Person Type (Add as Options)
- Admin - Bite Quarantine Length
- How to Add an Existing Person to the Shelter/Rescue Drop-Down
- How to add an existing Person to the Agency drop-down
- Foster Experience
- Bite Scratch Incident: Add Disposition Options
- Templated Documents - How do I set a Mailing Address for a Receipt
- Restricting access to different note types
- Update Webhook subscription URIs
- Animal Socialization Questions
- Admin - Positive Description Management (Add/Edit/Delete/Re-order)
- Setting up additional forms for the Form Picker
- Animal Forms (Printed) Templates
- Set-Up Waiver/Indemnity General Template
- Products & Services
- Admin - Create Custom Report Groups
- Sponsorship Questions / Science Diet Adopter Report
- Restricting user access to General Animal Notes (GAN)
- Log in
- Admin - Adding Note Templates
- Products & Services - Adding Tax Types
- Emergency Boarding - Set Up
- Introduction to the Welcome Page
- Admin - Add, Edit, Delete Suffixes Procedure
- Admin - Report Admin - set defaults for reports
- Add, Edit, Delete Kennel Numbers
- Managing Zip Codes / Postal Codes
- Adding Euthanasia Reasons
- Admin - Add, Edit, Delete Credit Card Type Procedure
- Add, Edit, Delete Microchip Brands
- Link GL Code to Spay/Neuter Deposit Refund
- Voucher / Certificate Type - Administration
- Intake / Outcome Conditions - Set Up
- Admin - Search Groups
- Intake Fees Administration
- Hold Times Administration
- Add/Create a New User
- Admin - Add Sales Tax
- Reset User Access (Unblock IP Addresses)
- Update Animal Types for Shelter Animals Count Reporting
- Trial Adoption Form Template
- Maintain Reasons for Foster
- How to remove a User's access
- Admin - Add, Edit, Delete Clinic Procedures
- Add, Edit, Delete Shelter Locations
- Edit User Access - Manage Pages - Special Cases
- Templated Documents - Receipts
- Admin - Update Organisation Logo
- Rabies Unlicensed Pets
- Add, Edit, Delete Microchip Implanter Names
- Unblock Blocked Users
- Surrender Reasons - Add, Edit, Delete, Group
- Admin - Undo Owner Surrender
- Admin - Agency Transfer Reasons
- Question and Form Administration: Set Up
- Edit User Access
- Admin - User Admin: Block Statuses
- Templated Documents Administration
- Animal Forms (Email) Templates
- Set Up - Add, Edit, Delete Indemnities / Waivers
- Add, Edit, Delete Note Category
- Admin - Undo Relinquish
- Return Reason - Add, Edit, Deactivate
- Blocking User Access to Dispatch - Tips!
- How do I restrict access to a specific Dispatch Job?
- Balancing Source/Status
- Transferring a person to another region
- User Restrictions by Physical Location - Overview
- Shelter/Rescue lists with Regionalised Setup
- Bequest with Regionalised Setup
- Admin - Undo a Return
- Admin - Undo Transfer Out to External Agency / Shelter / Rescue
- Admin - Reclaim / Redemption Administration
- Admin - Maintain Breed / Species (How to Add / Edit / Delete Breed or Species)
- Admin - Managing Distinguishing Feature Drop-Down Entries (Tail, Ear, Coat, Eye Colour, Collar)
- Admin - Add, Edit, Delete Colour Match Procedure
- Admin - Maintain Status History for an Animal
- Admin - Add, Edit, Delete Behavior/Behavior Assessment Overall Rating Procedure
- Pet Portfolio Templates
- Sub-Status
- Admin - Merge 2 Animal Files
- Admin - Add, Edit, Delete Shelter or Rescue (including existing records)
- Admin - Undo Foster Process
- Admin - Animal Received Description Procedure
- Admin - Add, Edit, Delete Animal Food Procedure
- Admin - Maintain Owner History
- Admin - Assign Age Group to Type
- Admin - Maintain Animal Icons
- Admin - Delete Animal Flagged for Deletion
- Admin - Add, Edit, Hide Options for Alternative / Specialised Placement Field
- Admin - Behavior Assessment Handlers / Observers Procedure
- Admin - Maintain Source History for an Animal
- Admin - Edit Evaluation Category
- Incomplete Reclaim/Redemption Transaction
- Admin - Undo a Reclaim/Redemption
- How to block a user from editing / creating a New Person
- Admin - Merge 2 Person Files
- Admin - Delete Person Flagged for Deletion
- Admin - Delete Receipts linked to a Person
- How do I restrict access to a Person's information?
- Admin - Add, Edit, Delete Agency Record (including adding existing records)
- Admin - Add, Edit, Delete Do Not Adopt Reasons Procedure
- Admin - Add, Edit, Delete Person Record Type
- Admin - Add, Delete Relationships Procedure
Animal - General
- Why won't this animal's age update correctly?
- Incoming Animal - Abandoned Animal Procedure
- Bulk Update - Bulk Internal Transfers
- Multiple Animal Surrender Procedure
- Animal Task List Overview
- Tracking Cats for the 1,000,000 Cat Challenge?
- Dangerous Animals
- Boarding
- Special Needs Notes
- Alternative / Specialised Placement
- Shelter Offspring - How to Enter Animals Born In Care
- Delayed Transfer Out (Foster to Rescue)
- Incoming Animal - Owner Surrender Procedure
- Adding weights to animal pages
- Transfer Animal Out to Agency or Shelter / Rescue Procedure (including send to Home Again)
- Kennel Cleaning Prompts (General and Special)
- Emergency Boarding: Admission
- Emergency Evacuation: Release
- Incoming Animal - Stray Animal Procedure
- Add YouTube Video
- Adopted - Awaiting Pickup
- Animal Task List - Task Administration
- How to process the intake of multiple Animal Types on the same receipt
- Incoming Animal - Owner Surrender - Good Samaritan
- Internal Transfer Procedure: Single Animal
- Breeder / Shelter Registration #
- Create Litter
- Admin - Maintain Foster Detail Page Preferences
- Scan Microchip barcodes into Shelter Buddy
- Existing Animal Surrender
- Reclaim / Redemption Procedure
- Bulk In Care Status Change
- Escaped In Care Animal Returned to Shelter Custody Procedure
- Bequest Animals In Care
- Euthanasia Request Procedure
- Emergency Evacuation: Admission
- Add Animal Care Request
- Adopted - Awaiting Spay / Neuter Procedure - includes Spay Neuter deposit.
- Agency Incoming Animal - Multiple Existing Intake
- Bulk Update - Use Barcodes to Move Animals
- Add Multiple Animals for Identification and Services
- Admin - Undo Internal Transfer
- Hold Interested Party Procedure
- Animal Task List - Task Tags Administration
- Return Surrender Procedure
- Incoming Animal - Stray Animal Procedure with Existing File
- Bite Quarantine: Add Bite Scratch Incident
- Put Animal on Hold
- Animal Update Email Notification Option (How to follow an animal)
- Home Again Microchip Enrollment (Microchip after Adoption)
- Internal Transfer Procedure: Animal No Longer In Care
- Profile Activity "Lifestyle" Colours
- Emergency Boarding: Release
- Incoming Animal - Multiple Stray Animal Procedure
- DOA - Releasing Remains to an Owner
- Using the Media Field on Animal Details
- Agency or Shelter/Rescue Transfer IN
- Community Animals
- Processing Bite Quarantine
- DOA Animal Procedure (Excluding Dispatch)
- Admin - Put Animal on Hold Set Up
- Using the Intake/Outcome Health/Behaviour(Behavior) fields.
- Animal Behaviour/Behavior Page
- Owner Relinquishment (How to "surrender" an animal already impounded / in care)
- Pit Bull Release Form
- Bonded Animals
- Change Animal Type
- Agency Incoming Animal Procedure (Contractual Agreement between the Shelter and the Agency)
- Options for "permanent foster / hospice" animals
- Identification & Services
- An Introduction to Evaluation Categories and Conditions (Asilomar Accords / Maddies Fund)
- Animal Forms (Printed) - Return to Habitat Templates
- How to Add YouTube Videos
- Troubleshooting for Pet Portfolio Templates
- Animal Profile - Assessments
- Animal Profile - Animal Data Panel
- Animal Profile - Summary Card
Animal Training - Dog Obedience
Receipting - Financial
- Account Attributes
- Tracking costs for in-house animals
- Emailing PDF Receipts
- Pay Later
- Manage Default Accounts (GL Codes) via Receipts menu
- Admin - Manage Default Accounts (GL Codes)
- Receipts: Assigning a Different Batch to a Receipt
- Running report 304 "Total by GL Code" over 24 hours vs 48 hours
- Completing Receipts
- Link Animal to a Receipt
- Lists of fees and accounts
- Receipting: Creating a New Batch
- Rapid Entry Receipting/Rapid Payment
- How do I make changes to the text on my Contract documents?
- How to make Receipts read only for editing
- Setting a different language for Receipts
- Admin - Transfer a Person to a Receipt
- Bounced Cheque/Check
Fundraising
- Pet Legacy
- Add Membership Details
- Online Diary Procedure
- Searching for an Existing Campaign
- Bequest - Administration
- Membership Reports
- Fundraising Terminology Definitions
- Membership Administration
- How to create joint receipts
- Donation Receipts Procedure
- Target Audience Mailing Lists Procedure
- Creating Donor History Letters and Campaign Letters
- Creating a New Campaign
- Corporate Partner
- Bequest - Animals
- How do I add Options to the Acquired By field?
- Assigning a Campaign to a Receipt
- Bequest Set-up - Person
- Mailing Lists Admin Procedure
- Creating a list of Prospective Donors
- Tracking Certified Mail Procedure
Adoption
- Acquisition / pre-registration - adding a new acquisition list and setting up an Event
- How to I process an Adoption Return brought in by a different family member?
- Admin - Add, Edit, Delete, Adoption Application Status Procedure
- Admin - Undo an Adoption
- Admin - Edit Adoption History
- Adoption Procedure (No spay/neuter deposit required)
- Adoption Return Procedure
- Admin - Add, Edit, Delete, Adoption Denied Reason Procedure
- Managing and Tracking Spay Neuter Deposits
- Delayed Adoption (Foster to Adopt)
- Trial Adoption Procedure - Processing the trial, Finalising and Cancelling.
- Adding Adoption Counsellors
- Post Adoption Questionnaire Set Up
- Manage Adoption Fees
- Pre Adoption Questionnaire Set Up
- Form Picker
- How do I add an Adoption Return questionnaire?
Animal - Veterinary
- Drug Useage Tracking Admin - Add New Drug to Inventory
- Manage Vets
- Add, Edit, Delete Body Score Types
- Drug Useage Tracking Admin - Add New Drug Shipment to Inventory
- Using Med Buddy Medication App
- Manage Reasons for Consult
- Bulk Update Spay / Neutered Animals
- Drug Usage Tracking Admin - Add Bottle to Inventory
- Medication - Creating a template for Medication Labels
- Add Medication with Reducing Dose Rate
- Drug Usage Tracking Admin - Create a mixed Drug
- Admin - Manage Vet Clinics
- Add, Edit, Delete - Physical Exam Area
- Administering Drugs via Drug Link for Euthanasia
- Add an Indemnity/Waiver to an Animal's record.
- Veterinary - Add Vet Treatment
- Add, Edit, Delete Physical Exam Type
- How to copy Vet Treatments to bulk animals
- Add Physical / Visual Exam.
- Add Medication with specific times
- Drug Useage Tracking Admin - Dispense Drug from Inventory
- Copy Consult to other animals
- Add Consultation
- Tracking surgeries
- Administering Medications
- Spay / Neuter Clinic Scheduling Procedure (Old module)
- Vet Treatment Test Results
- Add, Edit, Delete Physical Exam - Results
- Costed Clinic Consultations
- Tracking Spay/Neuter Surgeries (Desexing)
- Email Medical History form
- Admin - Add Vet Treatment to List
- Add Medication - Complete Guide for Animal Tasks
- Medications - Printing Labels
- Tracking Medications
- External Rabies
- Adding Clinic Animals
- Maintain Physical / Visual Exam By List
- Add Medication (no Administer option)
- Spay Neuter Scheduling Administration (old module)
- Admin > Medication Set Up for Animal Tasks
Add-On Modules
- ShelterBuddy Pro vs Expresss
- How to get Active Report /Ad Hoc Reports to show in Shelter Buddy
- Introducing Howl to Home
- Opting In / Out for Sponsors/Partners
- Google Maps API Grant
- Set Doobert Uploading
- Introducing Petcademy
- Virtual Shelter Overview
- PetRescue/Sheltermate Integration
- How to Schedule a Report to Deliver Yesterday’s Data (Ad Hoc Reporting)
- Multi-Factor Authorisation (MFA) User Guide
- Scheduling - Overview
- Opting in/out of Petco Love Lost for Adoptions
- Petco Love Lost Integration
- Digital Signatures - Signing From A Tablet
- What is sent to Activ4Pets?
- Petco Love Lost Search Groups - What animals are sent to Petco Love Lost?
- Introducing Activ4Pets
- Uploading Microchips to the 24 Petwatch 3rd party site (formerly Found Animals)
- How to collect a Digital Signature on an Identification Services/Event Receipt
- Digital Signatures - Administration
- Scheduling - Set up (Administration)
- Digital Signatures - Signing from a Desktop Monitor
- Adoptapet.com Uploading Errors
- Introducing Adopets!
- Pop Up Pets
- Using "opt in" screen for Adoptions
- Using Multi-Factor Authorisation (MFA) for Admins
- Scheduling In Care Animals
- Salesforce/Causeview syncing tool
- Petfinder / Adoptapet uploading information
- Introducing Adoptimize!
- Introducing Maddie's Pet Assistant
- Using Google Mapping
VolunteerBuddy
- VolunteerBuddy - Overview for Admins
- VolunteerBuddy - Add Roles
- VolunteerBuddy - Add Administrator
- VolunteerBuddy - Create Volunteer Profile (including login)
- VolunteerBuddy - Cannot attend Shift
- VolunteerBuddy - Your Roster and Signing in for a Shift
- Tips for helping non-tech savvy volunteers use VolunteerBuddy
- Why can't I select this email for a VolunteerBuddy login?
- Signing on / Off for a shift in VolunteerBuddy - Video
- Volunteer Can't Login
- VolunteerBuddy - Add Qualifications
- Logging in to VolunteerBuddy - Video
- VolunteerBuddy - Getting Started
- Rostering a volunteer in VolunteerBuddy - Video
- VolunteerBuddy - Add hours worked to volunteer profile as Admin
- VolunteerBuddy - Add a Shift
- VolunteerBuddy: Email Templates
- VolunteerBuddy - Rostering Volunteers as Administrator
- Adding a volunteer to VolunteerBuddy - Video
- VolunteerBuddy - Apologies for missed shift
- VolunteerBuddy - Add Volunteer Locations
- VolunteerBuddy - How to setup this module as an admin.
- Volunteer No Shows - Advanced Volunteer Module
- Set Up New Volunteer
Person
- Volunteer Sign-on Terminal
- Using Vouchers / Certificates
- Person Page Check Box Definitions
- Set a Volunteer as "Inactive"
- Sponsorship
- Basic Person Search Procedure
- Volunteer Administration
- New Person Procedure-Classic UI
- Person Relationships Procedure
- Generic Data Import Tool
- Managing Staff through Shelter Buddy
- Admin - Set up Sponsorship
- Equipment Loan / Hire
- Setting a Person's file as Inactive
- Person Profile - Documents
- Person Profile - Associated Animals
- Person Profile - Notes
- Person Profile - Summary Card
- Person Profile - Timeline Tab
- Person Profile - Accessing the Person Profile
Dispatch
- Transfer Agency to Shelter/Rescue list
- Dispatch Summary Features
- How to get the "View Dispatch Jobs/Pending Jobs" pop up for new Dispatch Officers.
- Can I change the Dispatch Job Type after saving it?
- Manage Dispatch Citation / Legal Proceedings
- Dispatch updates
- Set Up - Dispatch Officer Regions
- Set Up - Dispatch Default Selections
- Add New Dispatch Animal(s)
- Entering Property Alert Timer
- Add Existing Dispatch Animal
- Set Up - Property Entered
- Add Prosecution to a Person
- Dispatch Summary Screen
- Vehicle Registration/License Plate Tracking
- Templated Documents - Dispatch/Prosecution
- Printing Citation Letters
- Set Up - Person Description - Hair Colour
- Set Up - Establishments
- Adding a Prohibition Order
- Set Up - Administrative Hearing Officers
- Adding an In Care Animal to a Dispatch Job
- Set Up - Dispatch Orders
- Set Up - Dispatch Request Urgency Codes
- Set Up - Person Description - Complexion
- Set Up - Dispatch Request Outcomes
- Dispatch - Inspector Checklist
- Releasing Dispatch Animals
- Dispatch Job Notes
- Set Up - Dispatch Status
- Set Up - Dispatch Job Received By
- Set Up - Administrative Hearing Outcomes
- Set Up - Dispatch Request Codes
- Set Up - Dispatch Officers
- Creating Citation Letters
- Add New Dispatch Job
- Set Up - Administrative Hearing Charges
- Templated Documents - Dispatch Form
- Set Up - Person Description - Eye Colour
- Issue a Citation to Person
- Dispatch - Add Inspection / Follow up Details
- Set Up - Address of Interest
- Set Up - Dispatch Request Source
- Set Up - Delete Dispatch Job Reasons
- Set Up - Person Description - Build
- Add Dispatch Request From Existing Job Details
- Tracking Costs for Dispatch Animals
- Dispatch Restrictions for Regionalised Setups
Lost and Found
- Enter a Found Animal
- How do I "Close" old Lost or Found Files?
- Possible Match Procedure - Match for Information Animal (Status is Lost or Found)
- Enter a Lost Animal
- Found Search Procedure: Searching for a Matching Lost Record
- Confirmed Match Procedure - Information File Only (Lost / Found)
- Possible Match Procedure - Match for In Care Animal
- Lost Search Procedure: Searching for a Matching Found or Stray record
- Lost In Care Animal Located and Returned Procedure
- Release a Possible Match
- Returned Home Procedure (Lost or Found file) - includes Found Deceased
- Adding an Animal via the Public Site
- Emailing Pets From Your Searches
- Admin - Verifying Public Site Animals and Persons
- Setting Up Search Groups for Public Site
Other
Online Licensing
- Why aren't dangerous dog licenses available via the online service?
- Online Licensing - Add an Administrator
- Online Licensing - Managing Expiry Email Templates
- Online Licensing - Create a profile
- Online Licensing - License Report
- Online Licensing - Custom Menu Items
- Online Licensing - Adding Pets Previously Licensed to your Profile
- Online Licensing - Licensing a NEW Pet
- Online Licensing - Set up Template for Donation Receipt
- Online Licensing - Landing Page Custom Text
- Online Licensing - Late Fees
- Online Licensing - How to re-license a Cancelled license application for a pet
- Online Licensing - Expiry Notice Setup Procedure
- Online Licensing - Renewal Email Setup
- Online Licensing - Processing license applications
- Online Licensing - Managing Renewal Email Templates
- Online Licensing - Setup and Use
Licensing & Registration
- Using External License Issuer/External Registration Issuer
- License Renewal Letters
- Create Citations for Licenses Not Renewed
- Admin - License/Registration Set Up
- Future License/Registration
- License Renewal Procedure
- External License Issuer/External Registration Issuer - Set Up Groups
- How do I email license renewals directly from Shelter Buddy?
- License Procedure
- License/Registration Fee Setup
- License Replacement Tag Procedure
- How do I set up a License issuer that reuses the same tags each year?
- How do I expire Licenses?
- Create External License Issuer/External Registration Issuer
- Delete License Flagged for Deletion
- Why is there no option to delete some licenses?
- Why don't all the License fee reports tally with each other?
Fostering
Home Again
ShelterBuddy Video Guides
- 1. SPARE (Search, Person, Animal, Receipt, Edit) - Lesson 1 Training Video
- 2. SPARE (Search, Person, Animal, Receipt, Edit) - Lesson 2 Training
- 3. SPARE (Search, Person, Animal, Receipt, Edit) - Lesson 3 Training
- Adopting an Animal- Classic UI
- Administer a Medication (Video)
- Add a Medication (Video)
- Online Licensing Demo Video
- Adoption Process (Basic walk-through) Classic UI
- Preview Videos - Login, Person Search, Animal Search
Wildlife
Reporting
Modernized ShelterBuddy
- Animal Profile - Accessing the Animal Profile
- New Person Procedure- New UI
- Animal Profile - Documents
- Person Profile - Person Details Card-New UI
- Animal Profile - Associated People
- Animal Profile - Animal Details Card New UI
- Person Detail - Person Data Panel
- Person Profile - Characteristics - New UI
- Animal Profile - Notes
- Animal Profile - Tasks-New UI
- Animal Profile - Timeline Tab
- Animal Profile - Characteristics- New UI
- Changing Region/Physical Location in the New UI
- Logging Out - New UI
- Navbar options: Switching between Person and Animal searches - New UI
- Navbar options: Modules, Reports, Scheduling, & Dispatch - New UI
- Moving between the New and Classic UI
- New User Interface Beta Release FAQ
- Logging In - Beta Users
System Updates
- Release notes - Shelter Buddy - Version 4.28 - 29-Oct-2023
- Release notes - Shelter Buddy - Version 4.38 - 17-March-2024
- Release notes - Shelter Buddy - Version 4.46 - 9-Jul-2024
- Release notes - Shelter Buddy - Version 4.15 - 30 April 2023
- Release notes - Shelter Buddy - Version 4.23 - 20-Aug-2023
- Release notes - Shelter Buddy - Version 3.59 - 19/March/2022
- Release notes - Shelter Buddy - Version 4.24 - 3-Sept-2023
- Release notes - Shelter Buddy - Version 3.58 - 05/March/2022
- Release notes - Shelter Buddy - Version 4.04 - 27/November/2022
- Release notes - Shelter Buddy - Version 4.13 - 02 April 2023
- Release notes - Shelter Buddy - Version 4.37 - 3-March-2024
- Release notes - Shelter Buddy - Version 3.40- 26/Jun/21
- Release notes - Shelter Buddy - Version 4.27 - 15-Oct-2023
- Release notes - Shelter Buddy - Version 4.21 - 26-Jul-2023
- Release notes - Shelter Buddy - Version 3.61 - 16/April/2022
- Release notes - Shelter Buddy - Version 4.01 - 15/October/2022
- Release notes - Shelter Buddy - Version 4.43 - 25-May-2024
- Release notes - Shelter Buddy - Version 3.54 - 08/January/2022
- Release notes - Shelter Buddy - Version 3.42- 24/Jul/21
- Release notes - Shelter Buddy - Version 3.71 - 22/August/2022
- Release notes - Shelter Buddy - Version 3.47 - 02/Oct/2021
- Release notes - Shelter Buddy - Version 4.45 - 24-Jun-2024
- Release notes - Shelter Buddy - Version 3.46 - 18/Sept/21
- Release notes - Shelter Buddy - Version 3.70 - 09/August/2022
- Release notes - Shelter Buddy - Version 3.44 - 21/Aug/2021
- Release notes - Shelter Buddy - Version 4.20 - 09-Jul-2023
- Release notes - Shelter Buddy - Version 3.68 - 09/July/2022
- Release notes - Shelter Buddy - Version 4.47 - 23-Jul-2024
- Release notes - Shelter Buddy - Version 3.66 - 11/June/2022
- Release notes - Shelter Buddy - Version 4.05 - 13/December/2022
- Release notes - Shelter Buddy - Version 3.41- 10/Jul/21
- Release notes - Shelter Buddy - Version 4.36 - 18-Feb-2024
- Release notes - Shelter Buddy - Version 3.43 - 10/Jul/2021
- Release notes - Shelter Buddy - Version 3.51 - 27/Nov/2021
- Release notes - Shelter Buddy - Version 3.52 - 11/Dec/2021
- Release notes - Shelter Buddy - Version 3.50 - 14/Nov/2021
- Release notes - Shelter Buddy - Version 4.33 - 7-Jan-2024
- Release notes - Shelter Buddy - Version 4.25 - 17-Sept-2023
- Release notes - Shelter Buddy - Version 4.39 - 31-March-2024
- Release notes - Shelter Buddy - Version 3.73 - 17/September/2022
- Release notes - Shelter Buddy - Version 3.48 - 16/Oct/2021
- Release notes - Shelter Buddy - Version 4.31 - 10-Dec-2023
- Release notes - Shelter Buddy - Version 3.49 - 30/Oct/2021
- Release notes - Shelter Buddy - Version 4.26 - 1-Oct-2023
- Release notes - Shelter Buddy - Version 4.19 - 25-Jun-2023
- Release notes - Shelter Buddy - Version 4.44 - 9-Jun-2024
- Release notes - Shelter Buddy - Version 3.53 - 25/Dec/2021
Announcements
- Product Update: Animal Hold Feature Enhancement
- Automate emailing of PDF receipts from ShelterBuddy
- January 2018 Upgrade
- June 2020 Upgrade
- September 2020 Upgrade
- July 2020 Upgrade
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