After completing the integration setup, pets from your shelter software will begin to appear in the Pets > Available list for the linked PetSmart store. Some animals may require manual updates before they can be made available for adoption.
Violations occur when a pet record imported from the shelter software is missing required fields.
These animals appear with a yellow “Integrated Pet” badge and cannot be adopted until all missing data is added.
The most frequent violations are:
Adoption Fee
Breed
Sex
When one or more of these fields are missing:
The “Process Adoption” button is disabled (greyed out).
A warning tooltip is shown when hovering over the badge or clicking the pet card.
Click the Pencil Icon
Find the pet with the yellow badge and click the ✏️ Edit icon.
Complete Missing Fields
In the Edit Pet Information screen, fill in the required fields (e.g., Breed, Fee, Sex).
Save the Pet Record
Click Save Pet to apply the updates.
The badge will change from yellow to green, and the “Process Adoption” button will become active.
Q1: How do I know which pets have violations?
Look for the yellow badge next to the pet’s name in the Pets > Available list. Hovering over it will show which fields are missing.
Q2: Can I adopt an animal with violations?
No. Animals with violations are not eligible for adoption until all required data is added.
Q3: Who can edit integrated pets?
All users with permission to manage pets in AME can edit and resolve violations.
Q4: What does the green badge mean?
It indicates that the pet was imported via integration and is ready for adoption — no missing fields.
Q5: If a pet is edited manually, will it still stay synced?
Yes. Manual edits do not break the integration. However, some fields may stop updating automatically if they are changed in AME.