--- title: Quick Guide To Update Authentication Credentials description: Learn how to update your integration credentials to maintain seamless syncing between your shelter software and AME. Follow our step-by-step guide to ensure continuous data flow. --- AME Integration # Quick Guide To Update Authentication Credentials ![Robson Apolinario](https://7528315.fs1.hubspotusercontent-na1.net/hub/7528315/hubfs/raw_assets/public/mV0_d-cms-elevate-theme_hubspot/elevate/images/avatar-placeholder.jpg?width=48&height=48&name=avatar-placeholder.jpg) Robson Apolinario August 12, 2025 # Overview There are cases where your integration credentials may need to be updated — for example, if your **username**, **password**, **authentication key**, or **RSS feed URL** has changed. This guide walks you through how to update those credentials to restore or maintain the integration between your shelter software and AME. --- ## **When Should You Update Credentials?** Update your authentication credentials if: - Your **shelter login details** were changed (username or password). - Your **API key**, **Auth Key**, or **RSS feed** was regenerated. - You see an error indicating that the **integration has failed to sync**.   If credentials are outdated or incorrect, the integration **will stop working** and animals will no longer sync to AME. --- ## **Steps to Update Authentication Credentials**   ### **Go to the Integration Menu** Navigate to **Settings > Integration** and select the integration you want to update. --- ### **Access the Authentication Tab** Click on the **Authentication** tab to view your current credentials. --- ### **Click “Edit Credentials”** Update the required fields based on your shelter software: - ShelterBuddy: URL, username, password - PetPoint/ShelterLuv: Auth Key - Chameleon: RSS feed URL   --- ### **Authenticate and Save** After entering the updated credentials, click **Authenticate & Save**. AME will validate the new information.   - ✅ If successful: The integration will resume and the **Connected** status will be restored. - ❌ If failed: An error message will be shown, and syncing will remain inactive. --- ### **Verify Connections** After updating your credentials, it’s a good practice to **verify all store connections**. Click on the **Stats** button next to each connected store to ensure syncing is active. ---   ## **❓ Frequently Asked Questions (FAQ)**   ### **Q1: How do I know if my credentials are outdated?** You might notice that animals are no longer syncing. In the Integration screen, the sync status will show as **inactive or failed**. --- ### **Q2: What happens if I update credentials incorrectly?** If the credentials are invalid, AME will display an error and **will not save** the changes. Syncing will remain paused until a valid authentication is provided. --- ### **Q3: Will updating credentials affect my store connections?** No. Store connections will remain intact unless the integration is manually deleted. However, syncing will only resume after successful reauthentication. --- ### **Q4: Do I need to remove and recreate the integration to update credentials?** No. You can simply use the **Edit Credentials** button and save your changes — no need to start over.   ## Share this post [mailto:https%3A%2F%2F21631173.hs-sites.com%2Fame-adoptions-made-easy%2Fquick-guide-to-update-authentication-credentials](mailto:https%3A%2F%2F21631173.hs-sites.com%2Fame-adoptions-made-easy%2Fquick-guide-to-update-authentication-credentials) ## Keep reading [AME Integration ### Quick Guide to Access the Integration Menu in AME ](https://21631173.hs-sites.com/ame-adoptions-made-easy/quick-guide-to-access-the-integration-menu-in-ame) [AME Integration Guide ### Quick Guide To Check the Sync Status of a Store Connection ](https://21631173.hs-sites.com/ame-adoptions-made-easy/quick-guide-to-check-the-sync-status-of-a-store-connection)