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AME Integration

Quick Guide To Update Authentication Credentials

Robson Apolinario
Robson Apolinario

Overview

There are cases where your integration credentials may need to be updated — for example, if your username, password, authentication key, or RSS feed URL has changed. This guide walks you through how to update those credentials to restore or maintain the integration between your shelter software and AME.

When Should You Update Credentials?

Update your authentication credentials if:

  • Your shelter login details were changed (username or password).

  • Your API key, Auth Key, or RSS feed was regenerated.

  • You see an error indicating that the integration has failed to sync.

 

If credentials are outdated or incorrect, the integration will stop working and animals will no longer sync to AME.

Steps to Update Authentication Credentials

 

Go to the Integration Menu

Navigate to Settings > Integration and select the integration you want to update.

Access the Authentication Tab

Click on the Authentication tab to view your current credentials.

Click “Edit Credentials”

Update the required fields based on your shelter software:

  • ShelterBuddy: URL, username, password

  • PetPoint/ShelterLuv: Auth Key

  • Chameleon: RSS feed URL

 

Authenticate and Save

After entering the updated credentials, click Authenticate & Save. AME will validate the new information.

 

  • ✅ If successful: The integration will resume and the Connected status will be restored.

  • ❌ If failed: An error message will be shown, and syncing will remain inactive.

Verify Connections

After updating your credentials, it’s a good practice to verify all store connections.

Click on the Stats button next to each connected store to ensure syncing is active.

 

❓ Frequently Asked Questions (FAQ)

 

Q1: How do I know if my credentials are outdated?

You might notice that animals are no longer syncing. In the Integration screen, the sync status will show as inactive or failed.

Q2: What happens if I update credentials incorrectly?

If the credentials are invalid, AME will display an error and will not save the changes. Syncing will remain paused until a valid authentication is provided.

Q3: Will updating credentials affect my store connections?

No. Store connections will remain intact unless the integration is manually deleted. However, syncing will only resume after successful reauthentication.

Q4: Do I need to remove and recreate the integration to update credentials?

No. You can simply use the Edit Credentials button and save your changes — no need to start over.

 

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