--- title: Quick Guide to Creating a New Integration description: Guide to integrating AME with shelter software for seamless pet data import and improved adoption processing. Learn setup steps, supported platforms, and troubleshooting tips. --- AME Integration Guide # Quick Guide to Creating a New Integration ![Robson Apolinario](https://7528315.fs1.hubspotusercontent-na1.net/hub/7528315/hubfs/raw_assets/public/mV0_d-cms-elevate-theme_hubspot/elevate/images/avatar-placeholder.jpg?width=48&height=48&name=avatar-placeholder.jpg) Robson Apolinario August 11, 2025 Quick Guide to Creating a New Integration 3:21 ## Overview This guide explains how to create a new integration between AME and your shelter software, allowing for the automatic import of pet records into the AME system.   --- ### **Start the Integration** From the **Integration** page, click the **“Add new”** button.  ![Screenshot 2025-07-21 at 6.34.41 PM.png](https://21631173.hs-sites.com/hs-fs/hubfs/undefined.png?width=600&height=348&name=undefined.png)   --- ### **Select Shelter Software** In the **Authentication** screen, select your shelter software from the dropdown list.  ![Screenshot 2025-07-21 at 6.34.03 PM.png](https://21631173.hs-sites.com/hs-fs/hubfs/undefined-1.png?width=600&height=348&name=undefined-1.png) --- ### **Provide Authentication Details** Depending on the selected platform, you’ll be prompted to enter specific credentials: | **Shelter Software** | **Required Credentials** | | --- | --- | | ShelterBuddy | URL, Username, Password | | ShelterLuv | Authentication Key | | PetPoint | Authentication Key | | Chameleon | RSS Feed URL |     --- ### **Set Up Connections Between Shelter and Stores** After authentication, you will see the following screen, where you have to choose the store: ![Screenshot 2025-07-21 at 6.43.03 PM.png](https://21631173.hs-sites.com/hs-fs/hubfs/undefined-2.png?width=600&height=348&name=undefined-2.png)  After choosing the store, click on Add New Connection. The system will display a modal where you can select an available option.  ![Screenshot 2025-07-21 at 6.45.10 PM.png](https://21631173.hs-sites.com/hs-fs/hubfs/undefined-3.png?width=600&height=348&name=undefined-3.png) Match each shelter location to a store, click **Confirm Location**, and then **Add new connection** if needed.   > For ShelterBuddy, you will be able to select the hierarchy level: > > **ShelterBuddy**: Physical Location and Region > > ![Screenshot 2025-07-21 at 6.44.18 PM.png](https://21631173.hs-sites.com/hs-fs/hubfs/undefined-4.png?width=600&height=342&name=undefined-4.png)   --- ### **Integration Confirmation** You will see a summary of all connected stores and their status. ![Screenshot 2025-07-21 at 6.54.55 PM.png](https://21631173.hs-sites.com/hs-fs/hubfs/undefined-Aug-11-2025-08-46-32-4190-PM.png?width=600&height=348&name=undefined-Aug-11-2025-08-46-32-4190-PM.png)   --- ## **When Will Pets Appear?** Pets are typically synced within **5 minutes** after setup is completed, but may take up to **1 hour to appear**.   --- ## **What Data is Imported?** Only **pet data** is imported. No other information from the shelter software is integrated. **Imported fields:** - Pet ID - Pet name - Type - Breed / Mixed breed - Date of birth - Sex - Spayed / Neutered status - Adoption fee --- ## **Frequently Asked Questions (FAQ)** **Q1: What shelter software platforms are supported?** Currently, AME supports the following platforms: - **ShelterBuddy** - **ShelterLuv** - **PetPoint** - **Chameleon (via RSS feed)** --- **Q2: What happens if I enter invalid credentials?** If the credentials are incorrect or invalid, the system **will not allow you to proceed** to the store connection step. If the password is changed in the shelter software after integration, you’ll need to **update the credentials** in AME to continue syncing pets.   --- **Q3: Why are no pets appearing after I complete the setup?** There are a few possible reasons: - Pets typically appear within **5 minutes** after setup, but may take up to **1 hour to appear**. - Invalid or outdated credentials prevent syncing — make sure your login is correct. - No animals exist under the selected location or hierarchy in your shelter software. - The selected location isn’t connected to a store. --- **Q4: Can I connect one shelter to multiple stores?** **Yes**, a shelter can be integrated with **all available PetSmart stores** assigned to it. However, **each PetSmart store must be listed as a separate location in your shelter software (SMS)**. This means that **each location in the software can only be linked to one PetSmart store** in AME. This ensures that animals are **not duplicated** across multiple stores. --- **Q5: How can I fix or update integration credentials?** Go to the **Integration** menu → **Authentication tab** → click **Edit credentials**. You can re-enter or correct your login information there.   --- **Q6: Does AME update any data in my shelter software?** **No.** AME is a **read-only integration** — it pulls animal records for adoption processing but **does not modify** any data in the shelter system. ## Share this post [mailto:https%3A%2F%2F21631173.hs-sites.com%2Fame-adoptions-made-easy%2Fquick-guide-to-creating-a-new-integration](mailto:https%3A%2F%2F21631173.hs-sites.com%2Fame-adoptions-made-easy%2Fquick-guide-to-creating-a-new-integration) ## Keep reading [AME Integration ### Quick Guide to Access the Integration Menu in AME ](https://21631173.hs-sites.com/ame-adoptions-made-easy/quick-guide-to-access-the-integration-menu-in-ame) [AME Integration Guide ### Quick Guide To Check the Sync Status of a Store Connection ](https://21631173.hs-sites.com/ame-adoptions-made-easy/quick-guide-to-check-the-sync-status-of-a-store-connection)