We’ve launched a brand-new Payment Menu to give animal shelters complete control and visibility over their financial operations. From transactions and recurring donations to credit tracking, everything is now centralized and easier to manage.
Shelters can now:
View all transactions in one place — including adoptions, donations, refunds, and disputes.
Access key details, including status, source, amount, method, and adopter information.
Explore a full timeline of events (payment attempts, refunds, dispute outcomes, credits issued).
See exactly how much was received, with a breakdown of fees and adjustments.
Automatic credit generation: Failed refunds and won disputes are automatically turned into usable shelter credits, with full traceability.
Shelters can now:
View and manage active vs. used/expired credits.
Track credits from failed refunds, successful disputes, or promotional vouchers.
Use search and filters to find credit entries by name, ID, or type.
Easily monitor and manage monthly donations:
Organized into clear statuses: Active, Failed, and Cancelled.
Complete visibility into donor info, amount, frequency, start date, and total donated.
Failed payments are auto-handled and categorized, enabling proactive donor outreach.
Custom Document Types: Create document types like “Landlord Approval” or “Vet Reference” for document requests during the adoption inquiry process.
Early File Collection: Upload the required documents during the inquiry phase — a complete application is not needed.
Improved Contact Support: The “Contact Us” button now links directly to a dedicated support form, ensuring that messages are routed to the right team promptly.